Customer Excellence Awards

■ The V&A Waterfront rewarded retailers across the Victoria Wharf shopping centre and The Watershed which had demonstrated the highest levels of service in the Customer Excellence Awards last week. Winners are selected using results from the Mystery Shopper Survey conducted independently by property research company, Urban Studies. Each tenant (over 600 in total) is rated by mystery shoppers who score them against quality measurement criteria which include the level of visual merchandise seen in-store, sale assistants’ availability and willingness to help, product knowledge of sales assistants and range of stock available. Pictured are the winners