The Table Bay Hotel has earned recognition at the International Tourism Film Festival Africa (ITFFA) and also picked up a British Airways Holidays Customer Excellence Award.
A video on The Table Bay Hotel’s Covid-19 protocols picked up two ITFFA awards.
The international jury awarded the film, which was produced by Cape Town documentary studio Good Work Pictures, a Gold Award in the Accommodation category in the Tourism Promotion section, and a Silver Award in Accommodation in the Tourism Services Sector.
“With 865 entries from 97 countries, of which a quarter were African, competition was fierce. As Covid-19 caused numerous logistical challenges, it made sense to combine the Afro-centric version of our event with the international one this year,” said Caroline Ungersbock, co-founder and director of the ITFFA.
“We have missed many of our regular guests at Cape Town’s best address during the pandemic, and once lockdown eased and allowed us to re-open, we put many measures in place to welcome them back in safety,” said The Table Bay general manager Joanne Selby.
“Our extensive health and safety protocols allow guests to relax in comfort, so that when we have to say good bye, we know our guests are going back to their families relaxed and healthy.”
The video explains the hotel’s Covid-19 protocols which protect guests and provide them with peace of mind during their stay. These include staff wearing personal protective equipment, porters wiping luggage with a sterilising spray, temperature checks and a no-touch sanitiser station as they are welcomed onto the property. Elevators have limited capacities and rooms are serviced with linen that has been disinfected and individually wrapped. Rooms are sanitised with an electro-static unit before new guests arrive. A special touch is a cleaning service for guests’ personal face masks.
“Our renowned high tea is now an individually presented experience, in an appropriately distanced seating area overlooking the ocean and working harbour beyond our windows,” Ms Selby said.
All cutlery at the hotel’s restaurants and for in-room dining is sterilised, while no-touch menus can be accessed using QR codes on mobile phones.
“We look forward to welcoming more guests back to The Table Bay as vaccination programmes roll out in South Africa and the rest of the world,” Ms Selby said.
In what has been one of the most challenging years for the hospitality industry, The Table Bay hotel has also received a British Airways Holidays Customer Excellence Award.
Based on unbiased guest reviews, this accolade recognises superior services, facilities and customer experiences offered by hotels around the world. The Table Bay received an overall score of 9.3 out of 10.
The British Airways Customer Excellence Award is presented annually to top-rated hotels, based entirely on the feedback they receive from customers. “This year we are giving out nearly 475 awards, which means The Table Bay has ranked within the top 4% of our highest-rated hotels for 2020,” said Claire Bentley, managing director of British Airways Holidays.
British Airways Holidays gathered nearly 24 000 independent reviews last year.
“The Table Bay was recognised because they stood out to our customers in 2020. Thank you for helping people to reconnect and make special holiday memories in an unprecedented year. Congratulations, and thank you for playing your part in providing our customers with holidays that they’ll never forget.”
Ms Selby said: “This award proves that we are creating the type of memorable experiences that inspire our guests to share their review. We pride ourselves on our excellent service and attention to every detail which contributes towards creating an unmatched hotel stay.”